Payment can be made using PayPal, either from a PayPal account, or simply using your credit card (you don't need to have a PayPal account to pay with your credit card through PayPal).
After PayPal processes your payment (typically 3 days), then we begin the order.
Prices vary with currency exchange rates and may be different than in local stores.
We offer three (3) typical delivery methods. With insurance or without.
Canada Post Lettermail
Canada Post Expedited Parcel
Canada Post Xpresspost
It has traceable shipping and insurance is offered on your package at a minimal cost ($2.25 per $100 CAN, to be confirmed), which we highly recommend. Advise under "add a note" section if insurance is required.
During checkout you can select the location under shipping to see the cost.
Once selected, you will be given a postage rate for the shipping types listed above.
You will submit your shipping address upon checking out with PayPal.
Typically for items that are in stock, shipping takes 3-7 +/- business days within Canada.
Costs are per item and are calculated by volume and weight. Refer to shipping notes under each product description in Shop in order to determine a fixed shipping cost.
These orders may be charged applicable fees, duties and taxes by the shipping carrier that is outside of our control.
Reach us by using the contact form under the contact tab or send us an email at email@example.com
Once your order ships, we will send you an email with a tracking number.
We will be pleased to replace products damaged in transit or if we ship the incorrect product to you.
We will accept returns of unused product in sellable condition within 5 days of receipt of purchase. The cost to ship back to our studio is at your own expense.
To process a return, please contact us through the contact tab or send an email at firstname.lastname@example.org requesting a return with the following information
- order number
- your name and address
- description of damaged product(s)
- photo of the damaged product(s)
Upon receipt of your email, we will provide further instructions to complete your return or replacement.
All exchanges and returns require a Return Authorization (RA) number.
Each candle is in a gift box with tissue to protect it, complete with a note on candle care.
The order is packaged and wrapped in paper.
Reuse and Recycle
Our product as well as packaging materials can be recycled.