top of page

General

Payment Methods

Payment can be made using PayPal, either from a PayPal account, or simply using your credit card (you don't need to have a PayPal account to pay with your credit card through PayPal).

After PayPal processes your payment (typically 3 days), then we begin the order.

Prices vary with currency exchange rates and may be different than in local stores.

Shipping

Journals

We offer three (3) typical delivery methods.

Canada Post Lettermail

Canada Post Expedited Parcel

Canada Post Xpresspost

It has traceable shipping and insurance is offered on your package at a minimal cost ($2.25 per $100 CAN, to be confirmed), which we highly recommend. Advise under "add a note" section if insurance is required.

During checkout you can select the location under shipping to see the cost.

Once selected, you will be given a postage rate for the shipping types listed above.

You will submit your shipping address upon checking out with PayPal.

Typically for items that are in stock, shipping takes 3-7 +/- business days within Canada.

Costs are per item and are calculated by volume and weight. Refer to shipping notes under each product description in Shop in order to determine a fixed shipping cost.

These orders may be charged applicable fees, duties and taxes by the shipping carrier that is outside of our control.

​Candles

We will bundle items. Provide shipping address so we can issue costs.

Tracking

Reach us by using the contact form under the contact tab or send us an email at info@leighandtaylore.com

Once your order ships, we will send you an email with a tracking number.

Return Policy

We will be pleased to replace products damaged in transit.

We will accept returns of unused products in sellable condition within 5 days of receipt of purchase. The cost to ship back to our studio is at your own expense.

To process a return, please contact us through the contact tab or send an email at info@leighandtaylore.com requesting a return with the following information

- order number

- your name and address

- description of damaged product(s)

- photo of the damaged product(s)

Upon receipt of your email, we will provide further instructions to complete your return or replacement.

All exchanges and returns require a Return Authorization (RA) number.

Packaging

Each candle is in a gift box with tissue to protect it, complete with a note on candle care.
The order is packaged and wrapped in paper. 

Reuse and Recycle

Our product as well as packaging materials can be recycled.

bottom of page